---
title: List Components
description: "![](https://minerets.com/wp-content/uploads/2024/05/Untitled-design-40.png) - **Ticket ID:** A unique identifier assigned to each ticket for easy reference and tracking. (Auto-generated after ticket submission) - **Description:**Brief details or summary of the issue or request submitted by the customer. - **Assignee:** The support team member…"
url: "https://minerets.com/documentation/ticket-management/list-components/"
updated: "2024-05-16"
category: Support System / Ticket Management
---

# List Components

![](https://minerets.com/wp-content/uploads/2024/05/Untitled-design-40.png)

- **Ticket ID:** A unique identifier assigned to each ticket for easy reference and tracking. (Auto-generated after ticket submission)
- **Description:**Brief details or summary of the issue or request submitted by the customer.
- **Assignee:** The support team member responsible for handling and resolving the ticket.
- **Submitted By:**Name of the customer who submitted the ticket.
- **Subject:**Title of the issue or request submitted by the customer.
- **Category:** Classification of the ticket based on the nature of the issue or request. Categories may include:
  - System Issue
  - New Request
  - Integrations Issue
  - Report Issue
  - Training Requests
  - Sales Request
- **Severity:** Level of urgency or impact associated with the ticket. Severity levels may include:
  - Low
  - Medium
  - High
- **Status:** Current stage or status of the ticket's lifecycle, indicating whether it's Active, Released, or Closed.
- **Product:** The specific product related to the ticket. Products may be:
  - MiRa
  - EFoil
  - MAC
  - myShop
  - Mosaic
  - TaxEX
- **Date Created:**Timestamp indicating when the ticket was submitted.

![](https://minerets.com/wp-content/uploads/2024/05/1111111.png)