---
title: "Submission & Confirmation"
description: Upon successful submission of a ticket through the support system, users are presented with a confirmation screen that acknowledges the completion of their request. This confirmation screen provides essential details and options to ensure a seamless experience. Below are the…
url: "https://minerets.com/documentation/ticket-management/submission-confirmation/"
updated: "2024-05-16"
category: Support System / Ticket Management
---

# Submission & Confirmation

Upon successful submission of a ticket through the support system, users are presented with a confirmation screen that acknowledges the completion of their request. This confirmation screen provides essential details and options to ensure a seamless experience. Below are the key components of the confirmation screen:

- **Customer Ticket ID:**A unique identifier assigned to the submitted ticket, allowing users to track and reference their inquiry or request in subsequent communications. The Ticket ID serves as a reference point for both users and support staff.
- **Customer Email:**Display of the user's email address associated with the submitted ticket. This information confirms the identity of the user and ensures accurate correspondence regarding the ticket.
- **Buttons for Action:**
  - **Create New Ticket:** An option for users to initiate the creation of a new ticket if they have additional inquiries or issues to address. This button facilitates seamless navigation and encourages continued engagement with the support system.
  - **Go to Ticket List:** A convenient shortcut that redirects users to the ticket list or dashboard, providing immediate access to their submitted tickets and allowing them to monitor progress or follow up on existing inquiries

![](https://minerets.com/wp-content/uploads/2024/05/ddddd.png)