---
title: Ticket Form
description: "![](https://minerets.com/wp-content/uploads/2024/05/Untitled-design-43.png) ### Create a New Ticket Form The \"Create New Ticket\" form provides a streamlined process for users to submit their queries, concerns, or requests to the support team. Below are the key components of the form: - **Subject:**A concise…"
url: "https://minerets.com/documentation/ticket-management/ticket-form/"
updated: "2024-05-16"
category: Support System / Ticket Management
---

# Ticket Form

![](https://minerets.com/wp-content/uploads/2024/05/Untitled-design-43.png)

### Create a New Ticket Form

The "Create New Ticket" form provides a streamlined process for users to submit their queries, concerns, or requests to the support team. Below are the key components of the form:

- **Subject:**A concise title summarizing the purpose or topic of the ticket.
- **Description:**A detailed explanation or description of the issue, request, or inquiry. Users are encouraged to provide relevant information to facilitate accurate and efficient resolution.
- **Category:**Selection of a predefined category that best aligns with the nature of the ticket. Categories may include system issues, new requests, integration issues, report issues, training requests, sales inquiries, among others.
- **Products:** Selection of the product related to the ticket.
- **Severity:** Indication of the severity or urgency level associated with the ticket. Options typically include low, medium, or high severity, allowing users to prioritize critical issues accordingly.
- **Attachment(s):**Option to attach relevant files or documents that provide additional context or information related to the ticket. Attachments may include screenshots, error logs, or supporting documentation.
- **Terms & Conditions:**Checkbox requiring users to acknowledge and agree to the terms and conditions outlined by the support system. This ensures compliance with established policies and guidelines.

![](https://minerets.com/wp-content/uploads/2024/05/ddd.png)