The Minerets Support System employs a comprehensive notification system to keep users and support teams informed about critical actions. Here’s an overview of the notifications triggered for various events. The Minerets Support System boasts a robust notification system designed to ensure seamless communication and keep both users and support teams informed about critical actions and […]
Overview Dashboard
The Minerets Support System Dashboard serves as a central hub where users can effortlessly monitor key performance indicators (KPIs) and track essential ticketrelated metrics. Tailored to meet the needs of different user roles, the dashboard provides insightful data to facilitate informed decision-making and enhance support operations efficiency. Customer Dashboard Overview: The Customer Dashboard offers a […]
Integration with the MILicense
Our MiSupport is seamlessly integrated with the Milicense system to ensure the validity of licenses for ticketing purposes. This integration enables the system to perform regular checks on the expiration dates of customer licenses, determining the eligibility of users to create and submit support tickets. License Status: Multi-Product License: Viewing Product’s Expiry Date On the […]
Submission & Confirmation
Upon successful submission of a ticket through the support system, users are presented with a confirmation screen that acknowledges the completion of their request. This confirmation screen provides essential details and options to ensure a seamless experience. Below are the key components of the confirmation screen:
Ticket Form
Create a New Ticket Form The “Create New Ticket” form provides a streamlined process for users to submit their queries, concerns, or requests to the support team. Below are the key components of the form:
Status Workflow
The ticket status workflow delineates the progression of tickets through various stages, providing clarity and structure to the support process. Below are the defined statuses along with their corresponding descriptions: Active Released Released Number Assignment: Upon selecting the “Released” status for a ticket, support personnel are prompted to input a “Released Number.” This number serves […]
List Components
Ticketlist Overview
The Ticket List option provides users with a comprehensive view of support tickets.. Here’s an in-depth look at the key features: Filter and Sorting Options To enhance the ticket management experience, we’ve introduced robust filtering and sorting options that allow you to streamline your workflow efficiently. These options are designed to provide you with greater […]
User Management
Account Settings
Members have specific account management functionalities within the Minerets Support System: Profile Settings Password Management Account Security
