Login Procedures Note: If you haven’t received your login credentials yet, once the Minerets team creates your user account, you will receive an email containing your username and a password reset link. Kindly reset your password and then use the provided username and new password to login.
User Registration
In the Minerets Support System, user registration is conducted through a controlled process overseen by the support team, prioritizing security and efficient onboarding. Users without registered or verified accounts are prompted with a message on the login screen, guiding them to reach out to Minerets support for assistance.Users with the Customer Admin role possess the authority to create accounts for Regular Customers. This provides flexibility for managing various user levels within the support system. Note: The users’ limits will be set by the Minerets team, with a default limit of 2 users. Contact the support team to amend this limit as needed.
User Roles
Admin Customer User Regular Customer
System Overview
Welcome to the Minerets Support System, a robust platform designed to enhance customer satisfaction and streamline the support process. In this section, we’ll provide you with an overview of the Minerets Support System and highlight the pivotal role the Support Team plays in ensuring unparalleled customer satisfaction. The Minerets Support System is a comprehensive platform designed to streamline customer support processes. It serves as a centralized hub for managing customer inquiries and support requests, facilitating efficient communication between customers and the Support Team. With features like unlimited tickets, advanced ticket filtering, and real-time email notifications, our system empowers businesses to deliver timely and effective solutions to the customers. By leveraging these features, Minerets can enhance their customer support experience and ensure customer satisfaction.
