Job description

• Respond to customer queries in a timely and accurate manner via phone, email or chat.
• Identify customer needs and assist customers in using specific features.
• Update the internal FAQ with information about technical issues and useful discussions to customers.
• Follow up with customers to ensure their technical issues are resolved.
• Share feature requests and effective workarounds with the Product team.
• Gather customer feedback and share it with the Support Manager.
• Analyze and report product malfunctions to the Support Manager.

Qualifications

• BA in Computer Science or a related field.
• 0-2 years overall development/technical support experience.
• Good knowledge of Microsoft SQL Server at the dev level- queries, joining, views, Stored Procedures, etc.
• Exceptional problem-solving skills.
• Interpersonal communication with strong verbal/written English skills.
• Knowledge of Route accounting Software is a Plus.