Job description

  • Respond to customer queries in a timely and accurate manner via phone, email or chat.
  • Identify customer needs and assist customers in using specific features.
  • Update the internal FAQ with information about technical issues and useful discussions to customers.
  • Follow up with customers to ensure their technical issues are resolved.
  • Share feature requests and effective workarounds with the Product team.
  • Gather customer feedback and share it with the Support Manager.
  • Analyze and report product malfunctions to the Support Manager.


  • BA in Computer Science or a related field.
  • 0-2 years overall development/technical support experience.
  • Good knowledge of Microsoft SQL Server at the dev level- queries, joining, views, Stored Procedures, etc.
  • Exceptional problem-solving skills.
  • Interpersonal communication with strong verbal/written English skills.
  • Knowledge of Route accounting Software is a Plus.
Job Category: Support
Job Type: Full Time
Job Location: Amman-Jordan

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