Minerets (“Minerets“, “we“, “us“, or “our“) respects your privacy and is committed to protecting Personal Data processed through our software applications, websites, platforms, cloud services, software-as-a-service solutions, add-on services, transaction-based services, communications services, and other products and services (collectively, the “Services“).
This Privacy Policy explains how Minerets collects, uses, processes, stores, shares, protects, and retains Personal Data when you access or use our Services.
This Privacy Policy applies generally to current and future Minerets Applications and Services, regardless of the name, functionality, industry, or technology of a particular Application.
By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.
Where applicable law requires your consent for a particular processing activity, Minerets will obtain that consent in accordance with applicable law.
The applicable Minerets entity responsible for processing your Personal Data may depend on your location, the Service you use, and the nature of the relationship.
For Customers located in Jordan, the relevant Minerets entity will generally be:
Minerets Tech
Amman, Hashemite Kingdom of Jordan
Address: P.O. Box 2725 Amman, 11941 Jordan
Email: legal@minerets.com
For Customers located in the Kingdom of Saudi Arabia, the relevant Minerets entity will generally be:
Minerets Technology System Ltd.
Jeddah, Kingdom of Saudi Arabia
Address: P.O. Box 136057 Jeddah, 21313 Saudi Arabia
Email: legal@minerets.com
For Customers located outside Jordan and Saudi Arabia, the relevant entity will generally be Minerets Tech, unless another Minerets entity is expressly identified in the applicable agreement, order, invoice, subscription, or other transaction documentation.
Minerets provides Services primarily to businesses, organizations, government entities, professionals, and individuals.
Customers may submit information to the Services that belongs to or is controlled by the Customer (“Customer Data“).
Customer Data may include Personal Data.
For example, a business Customer may use a Minerets Service to process information relating to its:
In these circumstances, the Customer may determine the purposes and means for which the Personal Data is processed.
Where Minerets processes Personal Data on behalf of a Customer, Minerets may act as a processor, service provider, or equivalent role under applicable law.
Depending on the Services you use, Minerets may collect or receive the following categories of Personal Data.
1 Account and Registration Information
This may include:
2 Business and Organization Information
Where a Customer uses the Services for business or organizational purposes, we may process:
3 Transaction and Subscription Information
We may collect information concerning:
Payment-card information may be processed directly by the applicable payment provider.
4 Device and Technical Information
When you use our Applications or Services, we may automatically receive certain technical information, such as:
5 Usage Information
We may collect information about how you use the Services, including:
6 Communications
When you communicate with Minerets, we may process:
7 Location Information
Certain Services may process location-related information.
Depending on the Service, this may include:
Location functionality may be enabled by the Customer and may be subject to the Customer’s own legal and privacy obligations.
8 CCTV, Images, Video and Audio
Certain Minerets Services may process:
CCTV and video information may contain Personal Data relating to employees, customers, visitors, drivers, contractors, or other individuals.
Where such information is provided by a business or other Customer, the Customer is generally responsible for ensuring that its collection and use comply with applicable laws.
We may collect Personal Data through:
1 Directly from You
For example, when you:
2 From Your Organization or Customer
If you use Minerets Services through a company, organization, government entity, employer, or other Customer, that Customer may provide Personal Data to Minerets.
3 Automatically
We may automatically collect certain technical and usage information when you use our Services.
4 From Third Parties
We may receive information from third parties where necessary to provide the Services, including:
Minerets may process Personal Data for the following purposes:
1 Providing the Services
To:
2 Customer Support
To:
3 Billing and Payments
To:
4 Security and Fraud Prevention
To:
5 Service Improvement
We may use appropriate information to:
Where required by law, Personal Data will not be used for such purposes without an appropriate legal basis.
6 Legal and Regulatory Compliance
We may process Personal Data where necessary to:
Depending on the jurisdiction and circumstances, Minerets may rely on one or more lawful bases for processing Personal Data.
These may include:
The applicable legal basis may vary depending on the nature of the processing, the Service involved, and the jurisdiction in which the processing occurs.
Where processing is based on consent, you may withdraw your consent where permitted by applicable law. Withdrawal does not affect processing that occurred before withdrawal.
Certain Minerets Services may use:
These technologies may process images, video, location information, operational data, and other information to identify potential events or incidents.
AI-generated results are intended to provide assistive information.
They may be inaccurate, incomplete, delayed, or incorrect.
Minerets does not guarantee that AI systems will:
Performance may depend on factors including:
Customers remain responsible for reviewing AI-generated results and making appropriate operational decisions.
Where AI functionality processes Personal Data on behalf of a Customer, the Customer remains responsible for determining whether the processing is lawful and appropriate.
Certain Services may provide vehicle, fleet, asset, employee, driver, or location tracking.
The Customer is responsible for determining whether the use of such functionality is permitted under applicable law.
Where required, Customers must provide appropriate notices and obtain required permissions, consents, or other legal bases before collecting or using location information.
Minerets may process location information to:
Where a Customer controls Personal Data processed through a Minerets Service, the Customer is responsible for:
Minerets is not responsible for a Customer’s independent failure to comply with applicable privacy or data-protection requirements.
Minerets may disclose or provide access to Personal Data where necessary for the purposes described in this Privacy Policy.
Recipients may include:
1 Service Providers
We may use third-party providers to support:
These providers may process Personal Data on our behalf where necessary to provide their services.
2 Payment Providers
Payments may be processed through third-party providers, including payment gateways, card networks, Apple, Google, banks, and other payment providers.
Their processing may be governed by their own privacy policies and terms.
3 Customer-Authorized Recipients
Where the Customer configures a Service to provide access to Personal Data to employees, administrators, managers, contractors, or other users, Minerets may provide such access according to the Customer’s instructions and permissions.
4 Legal and Regulatory Authorities
We may disclose Personal Data where required or permitted by applicable law, including to:
5 Corporate Transactions
Personal Data may be transferred or disclosed in connection with:
subject to applicable law and appropriate protections.
Minerets may use infrastructure, service providers, affiliates, or technology partners located in countries other than the country in which you are located.
As a result, Personal Data may be transferred to or accessed from other jurisdictions where legally permitted.
Where applicable law imposes requirements on international transfers of Personal Data, Minerets will apply the required safeguards and mechanisms.
For Personal Data subject to Saudi Arabian law, Minerets will comply with applicable requirements governing transfers or disclosure of Personal Data outside the Kingdom, including applicable requirements under the Saudi Personal Data Protection Law and its implementing regulations.
Saudi regulatory guidance recognizes that international transfers may require appropriate safeguards and that the PDPL framework includes specific rules governing transfers of Personal Data outside the Kingdom.
For Personal Data subject to Jordanian law, Minerets will comply with applicable requirements concerning transfers and disclosures of Personal Data outside Jordan.
Minerets retains Personal Data only for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer period is required or permitted by applicable law.
The applicable retention period may depend on:
When Personal Data is no longer required, Minerets may delete, anonymize, aggregate, or otherwise securely dispose of it, subject to applicable legal and contractual requirements.
Customer Data may be retained for a reasonable period after termination where necessary for backup, security, legal, accounting, dispute-resolution, or other legitimate purposes.
Minerets uses reasonable technical, organizational, and administrative measures designed to protect Personal Data against:
Security measures may include, as appropriate:
No electronic system or method of transmission can be guaranteed to be completely secure.
Accordingly, Minerets cannot guarantee absolute security of Personal Data.
If Minerets becomes aware of a Personal Data breach affecting Personal Data processed by Minerets, we will assess and respond to the incident in accordance with applicable law.
Where required by law, Minerets will notify the relevant regulator, Customer, or affected individuals within the applicable legally required timeframe.
Where Minerets acts as a processor or equivalent service provider for a Customer, Minerets may notify the relevant Customer in accordance with the applicable contractual arrangements and legal requirements.
Depending on your jurisdiction and applicable law, you may have rights concerning your Personal Data.
These may include rights to:
These rights are not absolute and may be subject to legal exceptions, contractual requirements, security requirements, or other applicable restrictions.
For Customers in Saudi Arabia, applicable Data Subject rights are governed by the Saudi Personal Data Protection Law and its implementing regulations. Saudi regulatory guidance identifies, among other rights, the right to be informed and the right to access Personal Data.
For Customers in Jordan, applicable rights are governed by the Jordanian Personal Data Protection Law and applicable regulations and instructions. Jordan’s framework includes mechanisms concerning access and correction, modification, addition, updating, and erasure/anonymization of Personal Data.
To exercise a privacy right or submit a privacy-related request, contact:
Privacy / Legal Department
Minerets Tech
Email: legal@minerets.com
Your request should, where reasonably possible, include:
We may request additional information where reasonably necessary to verify the identity or authority of the person making the request.
If you use a Minerets Service through an organization, your request may need to be directed to that organization where it acts as the controller or equivalent entity.
The Services are primarily intended for businesses, professionals, organizations, government entities, and other users who are legally capable of entering into agreements.
Minerets does not knowingly collect Personal Data from children in circumstances where such collection is prohibited by applicable law.
Where a Service is specifically designed or configured for use by minors, the applicable Customer, parent, guardian, or other responsible entity is responsible for ensuring that the use of the Service and any collection or processing of Personal Data complies with applicable law.
Where applicable law requires parental or guardian consent, Minerets will rely on the Customer or responsible entity to obtain such consent unless Minerets expressly undertakes that responsibility.
Our Websites and certain Services may use cookies, local storage, SDKs, pixels, logs, and similar technologies.
These technologies may be used for purposes such as:
Where required by applicable law, Minerets will obtain consent for non-essential cookies or similar technologies.
You may be able to control cookies through your browser or device settings.
Disabling certain technologies may affect the availability or functionality of some Services.
Minerets may send service-related communications necessary to operate your Account or provide the Services.
These may include:
Where permitted by applicable law, Minerets may also send marketing or promotional communications.
Where consent is required for direct marketing, Minerets will obtain the required consent.
You may unsubscribe from marketing communications by using the applicable unsubscribe mechanism or contacting Minerets.
Unsubscribing from marketing communications will not prevent Minerets from sending essential transactional, security, legal, or service-related communications.
The Services may contain integrations, links, APIs, or connections to third-party services.
These may include:
Third-party services may have their own privacy policies and terms.
Minerets is not responsible for the privacy practices of independent third parties.
You should review the applicable third-party privacy policies where appropriate.
Applications distributed through Apple App Store or Google Play may be subject to the privacy practices and policies of those platforms.
Apple and Google may independently process certain information in connection with:
Such processing is governed by the applicable platform’s privacy policy and terms.
Minerets may use third-party payment providers to process payments.
Depending on the payment method, payment information may be processed by:
Where a third-party payment provider processes payment-card information directly, Minerets generally does not receive or store the complete payment-card number.
Minerets may receive transaction-related information such as:
limited payment-method information.
Customers retain ownership of their Customer Data.
Minerets does not acquire ownership of Customer Data merely because a Customer uses the Services.
Minerets may process Customer Data solely as necessary to:
Where required, a separate Data Processing Agreement may establish additional terms governing the processing of Customer Data containing Personal Data.
Where legally permitted, Minerets may create aggregated, statistical, anonymized, or de-identified information from information generated through the Services.
Such information may be used for purposes including:
Minerets will not treat information as anonymized or de-identified where applicable law continues to consider it Personal Data.
You are responsible for maintaining the security of your Account credentials.
You should:
If you use a Service on behalf of an organization, the organization may also be responsible for managing user access and permissions.
Minerets seeks to maintain accurate Personal Data where it is responsible for maintaining such information.
However, where Personal Data is submitted or controlled by a Customer, the Customer may be responsible for ensuring that the information is accurate, complete, and current.
You may contact Minerets to request correction or updating of Personal Data where applicable.
Minerets may update this Privacy Policy from time to time.
Changes may be made to reflect:
The updated Privacy Policy will be published on the Website or otherwise made available through the Services.
Where a change is material and applicable law requires notice, Minerets will provide appropriate notice.
The updated Privacy Policy will generally become effective on the stated effective date.
Minerets intends to comply with applicable data-protection and privacy laws relevant to its processing activities.
Depending on the Customer, individual, Service, and jurisdiction, this may include:
Where mandatory local law provides rights or protections greater than those described in this Privacy Policy, those mandatory rights and protections prevail.
For privacy, data-protection, or Personal Data requests, please contact:
Minerets Tech
Privacy / Legal Department
Amman, Hashemite Kingdom of Jordan
Address: P.O. Box 2725 Amman, 11941 Jordan
Email: legal@minerets.com
For customers contracting with:
Minerets Technology System Ltd.
Jeddah, Kingdom of Saudi Arabia
Address: P.O. Box 136057 Jeddah, 21313 Saudi Arabia
Email: legal@minerets.com
General Support: support@minerets.com
Billing: billing@minerets.com
Website: https://www.minerets.com
This Privacy Policy forms part of the contractual framework governing the Services together with the applicable Minerets Master Terms and Conditions and, where applicable:
Where a separate Data Processing Agreement applies to the processing of Personal Data on behalf of a Customer, the Data Processing Agreement will govern to the extent of any conflict concerning the processing of Personal Data.
Nothing in this Privacy Policy is intended to limit or exclude any mandatory privacy or data-protection rights that cannot legally be limited or excluded.
By accessing or using the Minerets Services, you acknowledge that you have read and understood this Privacy Policy.
Where applicable law requires consent to specific processing activities, Minerets will obtain the required consent in accordance with applicable law.
Minerets Tech
Minerets Technology System Ltd.
Copyright © 2024 Minerets. كل الحقوق محفوظة.
