- Ticket ID: A unique identifier assigned to each ticket for easy reference and tracking. (Auto-generated after ticket submission)
- Description: Brief details or summary of the issue or request submitted by the customer.
- Assignee: The support team member responsible for handling and resolving the ticket.
- Submitted By: Name of the customer who submitted the ticket.
- Subject: Title of the issue or request submitted by the customer.
- Category: Classification of the ticket based on the nature of the issue or request. Categories may include:
- System Issue
- New Request
- Integrations Issue
- Report Issue
- Training Requests
- Sales Request
- Severity: Level of urgency or impact associated with the ticket. Severity levels may include:
- Low
- Medium
- High
- Status: Current stage or status of the ticket’s lifecycle, indicating whether it’s Active, Released, or Closed.
- Product: The specific product related to the ticket. Products may be:
- MiRa
- EFoil
- MAC
- myShop
- Mosaic
- TaxEX
- Date Created: Timestamp indicating when the ticket was submitted.
