The Ticket List option provides users with a comprehensive view of support tickets.. Here’s an in-depth look at the key features:

• The “Ticket List” in the Minerets Support System is a central hub for managing and tracking support tickets.
• It provides an organized view of support tickets, facilitating efficient ticket management.
• Users can filter and sort tickets based on various parameters to streamline their workflow.
• Actions such as creating new tickets, and viewing existing ones.
• A Checkbox that allows users to show or hide closed tickets within the ticket list view.

Filter and Sorting Options

To enhance the ticket management experience, we’ve introduced robust filtering and sorting options that allow you to streamline your workflow efficiently. These options are designed to provide you with greater control and flexibility in managing your tickets effectively.

Filtering

With our filtering functionality, you can easily narrow down your ticket list based on specific criteria such as product, issue category, and ticket status. This allows you to focus on the tickets that are most relevant to your current priorities, ensuring that you can address them promptly and effectively.

Sorting

Our sorting options empower you to organize your ticket list to match your workflow seamlessly. You can arrange tickets in ascending or descending order based on various criteria.

Viewing Ticket Details

Upon clicking on a specific ticket, users gain access to a wealth of essential information to facilitate efficient resolution. The detailed ticket view provides a comprehensive overview, encompassing attachments, a thorough history log, and crucial information.